Customer service management training 101 : (Record no. 28)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 00814nam a22002657a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240326122954.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240326b |||||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780814417157 |
| Terms of availability | RM 117.50 |
| 040 ## - CATALOGING SOURCE | |
| Language of cataloging | eng. |
| Transcribing agency | SSK Library |
| Description conventions | rda |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.31245/EVE |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Evenson, Renee, |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service management training 101 : |
| Remainder of title | quick and easy techniques that get great results / |
| Statement of responsibility, etc. | by Renee Evenson. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | AMACOM, |
| Date of publication, distribution, etc. | ©2012. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | ix, 214 p. : |
| Other physical details | ; |
| Dimensions | 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 546 ## - LANGUAGE NOTE | |
| Language note | English |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Executives |
| General subdivision | Training of. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Time management. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Leadership. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Communication in management. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Renee Evenson. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Book |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Kenyalang Ilmu Miri Library | Kenyalang Ilmu Miri Library | 03/04/2024 | 658.31245/EVE | A0016 | 03/20/2025 | 03/20/2025 | Book | ||||||
| Dewey Decimal Classification | Sarawak Skills Kuching Library | Sarawak Skills Kuching Library | 03/26/2024 | 658.31245/EVE | 10088272 | 03/26/2024 | 1 | 03/26/2024 | Book |