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Customer service management training 101 : quick and easy techniques that get great results /

Evenson, Renee,

Customer service management training 101 : quick and easy techniques that get great results / by Renee Evenson. - New York : AMACOM, ©2012. - ix, 214 p. : ; 24 cm.

Includes index.

English

ISBN: 9780814417157 RM 117.50

Subjects--Topical Terms:
Customer services--Management.
Executives--Training of.
Time management.
Leadership.
Communication in management.

Dewey Class. No.: 658.31245/EVE

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