| 000 | 00638nam a22002177a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20251006173340.0 | ||
| 008 | 251006b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9781265037536 | ||
| 040 | _cKenyalang Ilmu Miri Library | ||
| 082 | _a658.812/LUC | ||
| 100 | _aRobert W. Lucas | ||
| 245 |
_aCustomer service : _bskills for success / _cRobert W. Lucas |
||
| 250 | _a8th ed. | ||
| 260 |
_aNew York : _bMcGraw Hill, _cc2023. |
||
| 300 |
_axxii, 474p. : _bcol. ill. ; _c28cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 546 | _aEnglish. | ||
| 650 | _aCustomer services. | ||
| 942 |
_2ddc _cBOOK _n0 |
||
| 999 |
_c28411 _d28411 |
||