000			00814nam a22002657a 4500
003			OSt
005			20240326122954.0
008			240326b |||||||| |||| 00| 0 eng d
020			_a9780814417157 _cRM 117.50
040			_beng. _cSSK Library _erda
082			_a658.31245/EVE
100			_aEvenson, Renee,
245			_aCustomer service management training 101 : _bquick and easy techniques that get great results / _cby Renee Evenson.
260			_aNew York : _bAMACOM, _c©2012.
300			_aix, 214 p. : _b; _c24 cm.
500			_aIncludes index.
546			_aEnglish
650			_aCustomer services _xManagement.
650			_aExecutives _xTraining of.
650			_aTime management.
650			_aLeadership.
650			_aCommunication in management.
700			_aRenee Evenson.
942			_2ddc _cBOOK _n0
999			_c28 _d28