000			01751nam a22002537a 4500
003			OSt
005			20240910153544.0
008			240910b |||||||| |||| 00| 0 eng d
020			_a9781285852683 _cRM 767.15
040			_beng _cSSK Library _erda
082			_a004.068/BEI
100			_aBeisse, Fred, _d1942- _eauthor.
245			_aA guide to computer user support for help desk & support specialists / _cFred Beisse (Lane Community College).
250			_aSixth edition.
260			_aBoston, MA : _bCengage Learning _c2015
300			_a xx, 684 pages : _billustrations ; _c24 cm
500			_aIncludes index.
520			_aCurrent or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's Guide to Computer User Support for Help Desk and Support Specialists, 6e. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.-- |c Source other than Library of Congress.
650			_aEnd-user computing _xManagement.
650			_aComputer technical support.
650			_aInformation technology _xManagement
650			_aCustomer services _xManagement
942			_2ddc _cREF BOOK _n0
999			_c171 _d171