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A guide to computer user support for help desk & support specialists / Fred Beisse (Lane Community College).

By: Material type: TextTextPublication details: Boston, MA : Cengage Learning 2015Edition: Sixth editionDescription: xx, 684 pages : illustrations ; 24 cmISBN:
  • 9781285852683
Subject(s): DDC classification:
  • 004.068/BEI
Summary: Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's Guide to Computer User Support for Help Desk and Support Specialists, 6e. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.-- |c Source other than Library of Congress.
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Holdings
Item type Current library Shelving location Call number Copy number Status Date due Barcode
Reference Book Reference Book Kenyalang Ilmu Miri Library Reference Shelf 004.068/BEI (Browse shelf(Opens below)) 1 In transit from Kenyalang Ilmu Miri Library to Sarawak Skills Sri Aman Library since 10/30/2024 10088444

Includes index.

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's Guide to Computer User Support for Help Desk and Support Specialists, 6e. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.-- |c Source other than Library of Congress.

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