Donna C.S. Summers - <br/><br/>
Quality Management: Creating And Sustaining Organizational Effectiveness 

 - 2nd ed. 
 -   Pearson Prentice Hall  ©2009 
<br/><br/><label>ISBN: </label>9780135005101  439.5439.5 
<br/><br/><label>Dewey Class. No.: </label>658.4013/SUM