00786nam a22002297a 4500003000400000005001700004008004100021020001800062040003200080082001600112100002000128245006400148250001200212260003700224300003800261504005100299546001300350650002300363942001700386952013600403999001700539OSt20251006173340.0251006b        |||||||| |||| 00| 0 eng d  a9781265037536  cKenyalang Ilmu Miri Library  a658.812/LUC  aRobert W. Lucas  aCustomer service : bskills for success / cRobert W. Lucas  a8th ed.  aNew York :bMcGraw Hill,cc2023.  axxii, 474p. :bcol. ill. ;c28cm.  aIncludes bibliographical references and index.  aEnglish.  aCustomer services.  2ddccBOOKn0  00102ddc40708OpenaSSMIRIbSSMIRIcTECHd2024-02-27g135.00l0o658.812/LUCpM1001716r2025-10-06 17:35:36t1w2025-10-06yBOOK  c28411d28411