TY  - BOOK
AU  - Robert W. Lucas
TI  - Customer service : : skills for success / 
SN  - 9781265037536
U1  - 658.812/LUC 
PY  - 2023///
CY  - New York
PB  - McGraw Hill
KW  - Customer services
N1  - Includes bibliographical references and index
ER  -