Evenson, Renee, <br/><br/>
Customer service management training 101 :  quick and easy techniques that get great results / 
by Renee Evenson. 
 - New York :  AMACOM,  ©2012. 
 - ix, 214 p. :  ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>9780814417157  RM 117.50 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management.<br/>Executives--Training of.<br/>Time management.<br/>Leadership.<br/>Communication in management.
<br/><br/><label>Dewey Class. No.: </label>658.31245/EVE