Courtland L. Bovee & John V. Thill - <br/><br/>
Business Communication Today 

 - 4th ed 
 -   Prentice-Hall, Inc.  ©1997 
<br/><br/><label>ISBN: </label>9780137805112  59.9 
<br/><br/><label>Dewey Class. No.: </label>658.45 BOV.4