Herta A. Murphy, Herbert W. Hildebrandt & Jane P. Thomas - <br/><br/>
Effective Business Communications 

 - 7th ed 
 -   Mcgraw-Hill, Inc.  ©1997 
<br/><br/><label>ISBN: </label>9780071145077  68.2 
<br/><br/><label>Dewey Class. No.: </label>658.478 MUR.7