TY  - BOOK
AU  - Devlin, Kimberly
AU  - Kimberly Devlin.
TI  - Customer Service Training: Includes All The Activities, Handouts, Tools, and Assessments You Need to Create and Deliver Powerful, Effective Training 
SN  - 9781562869687
U1  - 658.31245/DEV 
PY  - 0000///August 192015///
PB  - ATD Press
KW  - Customer services
KW  - Employees
N1  - Includes about ATD
ER  -