00723nam a22002057a 4500003000400000005001700004008004100021020002900062040003300091082001800124100002100142245017800163260003600341300004700377500002300424546001300447650002200460650001400482700002100496OSt20240326153326.0240325b        |||||||| |||| 00| 0 eng d  a9781562869687cRM 330.72  bengcSSK libraryerdacontent  a658.31245/DEV  aDevlin, Kimberly  aCustomer Service Training /bIncludes All The Activities, Handouts, Tools, and Assessments You Need to Create and Deliver Powerful, Effective Training ;cby Kimberly Devlin.  bATD Press ;cAugust 19, ©2015.  axviii,	88 pages :billustrations ;c29 cm.  aIncludes about ATD  aEnglish.  aCustomer services  aEmployees  aKimberly Devlin.