Beisse, Fred,  1942- <br/><br/>
A guide to computer user support for help desk & support specialists / 
Fred Beisse (Lane Community College). 
 - Sixth edition. 
 - Boston, MA :  Cengage Learning  2015 
 - xx, 684 pages :  illustrations ;  24 cm 
<br/><br/> Includes index. 
<br/><br/> Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's Guide to Computer User Support for Help Desk and Support Specialists, 6e. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.-- |c Source other than Library of Congress. 
<br/><br/><label>ISBN: </label>9781285852683  RM 767.15 
<br/><br/><label>Subjects--Topical Terms: </label><br/>End-user computing--Management.<br/>Computer technical support.<br/>Information technology--Management<br/>Customer services--Management
<br/><br/><label>Dewey Class. No.: </label>004.068/BEI