Reldan S. Nadler - <br/><br/>
Service Innovation: How To Go From+L4039 Customer Needs To Breakthrough Services 

 -   Mcgraw Hill  ©2011 
<br/><br/><label>ISBN: </label>9780071175095  8282 
<br/><br/><label>Dewey Class. No.: </label>658.314/NAD