Courtland Bovee & John Thill - <br/><br/>
Business Communication Essentials 

 - 2nd ed 
 -   Pearson Prentice Hall  ©2006 
<br/><br/><label>ISBN: </label>9780131968851  6262 
<br/><br/><label>Dewey Class. No.: </label>651.7/BOV