Service Innovation: How To Go From Customer Needs To Breakthrough Services
Lance A. Bettencourt -
Service Innovation: How To Go From Customer Needs To Breakthrough Services - Mcgraw Hill ©2010
9780071713009 8181
658.8912/BET
Service Innovation: How To Go From Customer Needs To Breakthrough Services - Mcgraw Hill ©2010
9780071713009 8181
658.8912/BET